Refund Policy

1. Introduction

This Refund Policy explains how refunds are handled for subscriptions and payments made on MyFundingList ("Company", "we", "us", or "our").

By purchasing or using any paid plan on https://myfundinglist.com, you agree to this Refund Policy in addition to our Terms of Service.

2. Nature of the Service

MyFundingList is a digital, subscription-based SaaS platform that provides access to an online database of startup investors and related information.

Key characteristics of the Service:

• Instant or near-instant access upon payment
• Digital-only delivery
• Ongoing access rather than a one-time deliverable
• Usage-based and time-based value

Because of this nature, refunds are limited and subject to the conditions below.

3. General Refund Policy

Unless explicitly stated otherwise:

• All payments are non-refundable
• Subscription fees are charged in advance
• Partial refunds for unused time or usage are not provided

Once access to a paid plan is granted, the subscription is considered active and consumed.

4. Eligible Refund Scenarios

Refunds may be considered only in the following limited cases:

• Duplicate payment for the same subscription
• Payment charged due to a technical error attributable to our systems
• Payment processed after documented account cancellation caused by a platform fault

Any approved refund will be processed at our sole discretion.

5. Non-Eligible Refund Scenarios

Refunds will not be provided for:

• Change of mind after purchase
• Lack of fundraising success or investor responses
• Dissatisfaction with investor data relevance or outcomes
• Failure to use the Service during the subscription period
• Account suspension or termination due to violation of Terms of Service
• Incorrect plan selection by the user
• Issues caused by third-party services, including payment providers or authentication services

6. Free Plans and Trials

• Free plans do not involve payment and therefore are not eligible for refunds
• Any trial access, if offered, is provided "as is" and without refund eligibility

7. Subscription Cancellation

You may cancel your subscription at any time through your account settings or by contacting support.

Important notes:

• Cancellation stops future billing
• Cancellation does not entitle you to a refund for the current billing period
• Access continues until the end of the active subscription term unless stated otherwise

8. Payment Processing

• Payments are processed through Dodo Payments
• Refunds, if approved, will be issued to the original payment method
• Processing times depend on the payment provider and banking channels
• We are not responsible for delays caused by third-party payment systems

9. Taxes and Fees

• Taxes, transaction fees, and currency conversion charges are non-refundable
• Any refunded amount will exclude such charges unless required by applicable law

10. Changes to This Refund Policy

We reserve the right to modify this Refund Policy at any time.

Changes will be effective once posted on the website. Continued use of the Service after changes constitutes acceptance of the updated policy.

11. Governing Law

This Refund Policy is governed by the laws of India.

Any disputes related to refunds shall fall under the exclusive jurisdiction of the courts located in India.

12. Contact Information

For refund-related questions or requests, please contact:

MyFundingList
Website: https://myfundinglist.com
Email: fazal@heva.ai